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03-17-2026 04:21 AM
I want remove on the Email like
"[caution: This E-mail originated from outside. Verify all attachments or links before clicking or opening. Use the 'Report Message' button to report anything suspicious.]"
Cross check already done from my end like Notification and Email subject.
Where i can check or remove the above Caution.
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03-17-2026 04:40 AM
I believe this is a behavior of your company Email environment, not ServiceNow itself.
It depends what mail servers are you using.
If you're on MS Azure cloud and you use default ServiceNow servers, you will get this message.
You can set up Mail servers in Azure but as far as I know there is a limit of 10k emails sent in a day and this can be a bottle neck for large organizations.
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03-17-2026 05:55 AM
Ello @ServiceNow40,
I checked in my PDI and couldn't find anything similar to it.
Please share more details, when or whom it receives and optimally a screenshot as well
Answers generated by GlideFather. Check for accuracy.
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03-17-2026 05:56 AM
Look like it is some org setting
https://learn.microsoft.com/en-us/answers/questions/5109522/external-message-warning
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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