Now Mobile App Chat Issue

[ziaali1]

Hi Everyone,

Requirement !!
Whenever user clicks on chat bubble on now mobile app then before proceeding to chat , we need a prompt like :
Would you like to connect with Helpdesk Live Chat Support?
Option would be : Connect or Cancel

If user clicks on Confirm then proceed to chat else not.

Thankyou !!

[abbasshaik4]

Hello @ziaali1,
Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0954406

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik