O365 deprecating webhook in Teams - Affecting the "Post Incident Detail" MSTEAMS Action in flow

Corrie Van Wyk
Tera Expert

We have built some functionality using the MSTEAM "post incident detail' OOB Action in Servicenow Flow designer to post incidents to the relevant Teams Channel based on the relevant webhook configured for a channel in teams.

We recently got a notification from TEAMS that: 
Action Required: O365 connectors within Teams will be deprecated and notifications from this service will stop. Learn more about the timing and how the Workflows app provides a more flexible and secure experience. If you want to continue receiving these types of messages, you can use a workflow to post messages from a webhook request. Set up workflow

The supposed replacement for this is the workflow "Post to a Channel when a webhook request is received". But this will directly affect the OOB action "Post incident Detail" and other of the OOB actions for teams.

Has anyone been notified of this and maybe have a valid workaround to post incident details to an MS TEAMS channel like the Post Incident Details function does today?

10 REPLIES 10

Jim Myrah
Tera Contributor

Tracking, same situation...

Joel O
Mega Sage

Same situation for us and hoping a better workaround soon. 

adminperson
Tera Contributor

Same

A possible workaround (if your organization allows it) is to email the teams channel but, I don't like that approach 

Jim Myrah
Tera Contributor