On-Call Rotation/Combined Onshore & Offshore

[DonnaSTLMartin]

I am stuck, racking my brain on how to set-up this On-Call rotation schedule:

Onshore/US

Bob, Carol, Ted, Alice

Offshore/India

Patel

• Offshore supports 12:00 AM CST to 11:59 PM CST
• Onshore supports 12:00 PM CST to 16:59 PM CST
• Offshore supports 17:00 PM CST to 11:59 PM CST

What should this schedule look like? 

Can Patel be easily swapped out when he's on vacation, sick, etc.?

[Harrymate · Accepted solution]

Configure the Rotation:

For Onshore (US), you can configure a weekly or daily rotation among Bob, Carol, Ted, and Alice. For example:

Weekly Rotation: Each person is on-call for a full week before passing it to the next person.
Daily Rotation: Each person is on-call for one day before passing it to the next person.

1. Define the Shift Schedules

You need to create two different shifts:

Offshore (India) Shift

Time: 12:00 AM CST - 11:59 AM CST
Primary Support: Patel
Backup Support: (Optional - another offshore member if available)

Onshore (US) Shift

Time: 12:00 PM CST - 4:59 PM CST
Primary Support: Bob → Carol → Ted → Alice (rotating schedule)

Offshore (India) Shift Resumes

Time: 5:00 PM CST - 11:59 PM CST
Primary Support: Patel

hope you found the solution buddy, let me know further clearification if needed my friend...