On-Call workflow is not triggering through csm portal when a case is raised

[mastanbe]

Hi All, 

The requirement is On- call workflow is not triggering through portal when user submits the S2 case but in native ui  when user submits the s2 case then the on- call notify workflow is triggering. 
This S2 notify on call workflow will trigger throught after insert business rule. Kindly see the BR conditions and script. 
Through support portal the case is created by using the record producer create a support case and assignment group is also populated. kindly please help me on this one.

[Ankur Bawiskar]

@mastanbe 

I am not telling to remove those conditions.

I am saying the record generated from portal is failing due to 1 or more than 1 condition

does that record has correct Severity, Service type, Assignment group?

[mastanbe]

yes , we are creating a case record through record producer and here we are mapping all except the assignment group. the assignment group is auto populated or inserted through some other script. 

[Ankur Bawiskar]

@mastanbe 

then what logic is setting the Group?

if assignment group is updated later after insert then your BR won't work as it will try to find Group during insert

Did you check during insert itself the group is set or is updated later?

check history calendar on that record and confirm this