On Change Request Impacted Services/CIs related list getting more services added

nikhilkumar72
Tera Contributor

‎10-29-2024 04:37 AM

HI Team 

when I create a new Change Request, the system automatically adds additional Cis in the Impacted Services/CIs related list. that are not part of this change. Please see the attached screenshot

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-29-2024 04:41 AM

HI @nikhilkumar72 

 

OOTB, when a change has been raised and it has CI and Service on form, then an OOTB BR run which update the impacted and affected CI /Services in Related list. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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nikhilkumar72
Tera Contributor
In response to Dr Atul G- LNG

‎10-29-2024 05:11 AM

Hi AG,

Thanks for the reply, But why it's adding some additional CI that are not part of this change 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to nikhilkumar72

‎10-29-2024 05:19 AM

Hi @nikhilkumar72 

 

The list of CI/ Services are coming from the main CI / service Relationship only. It is OOTB. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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nikhilkumar72
Tera Contributor
In response to Dr Atul G- LNG

‎10-29-2024 07:12 AM

Hi AG,
Thanks for this information.

Is there any table or something where I can see all these related CIs?

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