On Change Request Impacted Services/CIs related list getting more services added

nikhilkumar72 · ‎10-29-2024

HI Team

when I create a new Change Request, the system automatically adds additional Cis in the Impacted Services/CIs related list. that are not part of this change. Please see the attached screenshot

Dr Atul G- LNG · ‎10-29-2024

Hi @nikhilkumar72

You can check the dependency view

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

nikhilkumar72 · ‎10-29-2024

I checked, and there are only 12 BS in the dependency view but 315 CI get added in the 'Impact services/CIs' Tab

Dr Atul G- LNG · ‎10-29-2024

You can check the BR as well with same name

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/change-management/task/...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************