On click of "Check Conflicts" button, some Related list Impacted Service/CI record is being removed.

[Neelavathi M]

Hi All,

I have an incident to check , why Impacted Service/CI record is being removed when "Check Conflicts" clicked on change request record.

From change history i can see like "Mapped Application is removed" , when conflict was run.

So I checked the UI macros -"change_request_conflict_progress"

UIscript -"ChangeRequestConflictUtils".

Script Include -"ChangeConflictAJAXProcessor" 

I could not see script which is removing the record from Impacted Service/CI table(task_cmdb_ci_service).

Can any one pls help me in understanding this.

Appreciate your respone

Thanks in Advance. 

[Sanjay Bagri1]

Hello @Neelavathi M ,

Please could you check the below threads because unable to get the exact script but i found similar kind of query. 

https://www.servicenow.com/community/developer-forum/add-the-impacted-services-from-all-affected-ci-...

Please mark my response correct and helpful if response resolves your query.

Thanks

Sanjay Bagri

[Dr Atul G- LNG]

Hi @Neelavathi M 

Did you check the conflict properties?

[Neelavathi M]

Hi @Dr Atul G- LNG ,

Thanks for your Response, 

Yes i checked , system properties are enabled.
those are identifying/adding to Impacted Services/CI table , but in my case Impacted service/CI's are removing on clicking the "check Conflict", button so please suggest on this.

Appreciate your response

Thanks in Advance. 

[Dr Atul G- LNG]

Hi @Neelavathi M 

Try to repair:

- Change Plugin

- Conflict Plugin

if stil issue , log a Now Support case.