OOB scanning getting failed

jobin1
Tera Expert

Attachment virus scanning is failing sometimes when loading multiple attachments but it's not happening always below is the screenshot for reference 
any solutions here to increase the scanning timeout?
1.attachment_scan_history table screenshot after attachment is loaded from portal

 

jobin1_0-1721973924911.png

 


2.sys_attachment table screenshot for the failed case

jobin1_1-1721973924927.png

 


3.RITM form able to see the attachment but while downloading its is showing corrected attachment

jobin1_2-1721973924913.png

 

 

jobin1_3-1721973925603.png

 

 

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