Orchestration - verify usage

davidslavkin
Tera Contributor

4 weeks ago

We're using orchestration, but how can we measure its usage and identify integrations in our instances?

Thanks,

David

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Itallo Brandão
Tera Guru

4 weeks ago

Hi @davidslavkin ,

To verify Orchestration (Legacy Workflow-based) usage and identify where it is applied, you need to look at both the Licensing/Subscription level (How much?) and the Technical Configuration level (Where?).

Here is how to do both:

1. Measuring Usage (Licensing View)

ServiceNow typically licenses Orchestration by "Orchestrated Nodes" (unique target IPs managed per year) or by transaction volume, depending on your contract.

  • Where to check: Navigate to Subscription Management > Subscriptions.

  • What to look for: Find the line item for "Orchestration" or "ITOM". Clicking into it usually reveals a dashboard showing the count of distinct nodes utilized over the last 365 days.

  • Deep Dive: If you need raw data, check the table license_details or the specific metric table licensable_ci_metric (though this varies by version).

2. Identifying Integrations (Technical View)

To find exactly which Workflows are using Orchestration activities (like PowerShell, SSH, REST), you can query the Workflow Activity table.

Method A: Find Configured Workflows (Static Analysis) Run this query to find all workflows that contain Orchestration activities.

  1. Type wf_activity.list in the filter navigator.

  2. Apply this filter:

    • Activity definition is one of Run PowerShell, Run SSH, Probe, REST Message, SOAP Message.

    • OR Activity definition.Category is Orchestration.

  3. Group By Workflow version to see which workflows rely on these integrations.

Method B: Find Active Executions (Dynamic Analysis) To see what is actually running now (or recently):

  1. Navigate to ECC Queue (ecc_queue.list).

  2. Filter for:

    • Queue is Output.

    • Topic is Command, SSHCommand, PowerShell, or RESTProbe.

  3. This shows the raw traffic going to your MID Servers. The Name or XML Payload fields will often reveal the target IP or the script being executed.

Important Note (Orchestration vs. Integration Hub): If you are using Flow Designer with Spokes (e.g., AD Spoke, Microsoft Teams Spoke), that is Integration Hub, not Orchestration.

  • To measure Integration Hub usage, check the Integration Hub Usage dashboard (sys_hub_action_usage_stats).

If this helps you map out your orchestration footprint, please mark it as Accepted Solution.

Best regards,
Brandão.

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