We’re excited to introduce the Q2 Store release, packed with powerful enhancements to help you move faster and more confidently in a constantly evolving digital world. We’re thrilled to walk through a few of the latest updates in this blog with many more captured in the release notes.
ServiceNow AI Agent
IT agents often bogged down by routine tickets and requests. Although common, these types of routine incidents prevent IT staff from taking on more complex initiatives that will drive organizational level innovation.
- The new Investigate & Resolve agentic workflow addresses this dilemma for IT agents by automating the identification, linkage, and remediation of incidents. With its extensible design, it allows for additional custom or out of the box agentic workflows to be dynamically pulled into the workflow to ensure the best route to resolution is created.
Digital End User Experience
Empower end-users with self-service and increase visibility for admins
- Enable end-users to self-resolve common issues across multiple channels: Portal, Virtual Agent and Desktop Assistant
- Employees can analyze the health of their device and use contextual feedback and remediation for quick resolution of issues
- Increased visibility into end-user devices with Microsoft Configuration Manager, Windows Registry and Jamf integrations
The three monitoring capabilities that have been added which are made by possible by the introduction of SCCM are: Teams Performance Monitoring, Teams Integration Monitoring, and Teams Usage and Adoption. These tools now provide both admins and employees new levels of analyses to ensure business disruption is avoided and root causes are uncovered.
DevOps Change Velocity
Easily integrate with Non-Out-of-the-Box (OOTB) Tools
- Provide DevOps admins with an intuitive experience for integrating non‑OOTB planning, orchestration, and coding tools without heavy custom development.
- Track key change and DevOps data across your entire tool chain for improved visibility, auditing, and faster Mean Time to Resolution (MTTR).
By eliminating manual hand offs and improving traceability, you’ll be able to innovate quickly, maintain compliance, and solve issues before they impact the business.
Digital Product Release Enhancements
Manage Complex Multi‑Product and Service Releases
- Define services as a top‑level entity in your releases, so you can go beyond software and incorporate the broader business context.
- Easily combine digital products and services into unified releases for simplified cycle management.
- Streamline the creation of corresponding CMDB Service Models, ensuring your Business Services remain accurate and up to date.
Connecting digital products and services in a single, holistic view helps you plan and execute releases more efficiently. By reinforcing your CMDB with up-to-date Service Models, you can confidently plan, track, and measure the impact of every change.
Service Operations Workspace
Service Operations Workspace introduces a modernized experience for handling Change Advisory Board (CAB) processes.
- From building robust meeting agendas to reviewing failed changes, admins can now efficiently manage the entire CAB lifecycle in one centralized place.
- By encouraging pre-CAB reviews and incorporating real-time collaboration, Service Operations Workspace helps streamline review cycles, minimize human errors, and foster more efficient decision-making among IT teams.
Simplify and accelerate your on-call scheduling with the new guided setup in Service Operations Workspace.
- Administrators are provided with contextually relevant resources to create escalation policies, define groups, and set up notification preferences—all without sifting through complex configuration steps.
- By leveraging time-saving templates and an intuitive setup flow, organizations can reduce deployment times, ensure properly staffed rotations, and enhance responsiveness to critical incidents.
Get Ahead with Q2 Store
Ready to explore these new features? Talk to your ServiceNow account team or visit the Store release notes page to learn more about how you can leverage these innovations to unleash productivity and accelerate value across your organization.
