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Order Guide: Next Button Not Showing in Service Portal

workpurpose
Kilo Contributor

Hi team, I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue.

workpurpose_1-1763361378233.png

 

However, when I perform a global search on the Service Portal and try to open the same Order Guide from the search results, the Order Guide does not appear at all.

workpurpose_0-1763361342712.png

 

Has anyone experienced this? What could be the reason the Order Guide next button is not showing up in the Service Portal global search?

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