order guide not referencing on REQ, so its not kicking off the sequencing

[cameron8]

for whatever reason, when i submit an order guide its kicking off the items and skipping the sequence i built out. 

is there something easy i skipped over? this was brought over from dev to prod, worked in dev and is not jacked up in prod. 

second variable from the top on the left side should have 'onboard order guide'. 

 

[SanjivMeher]

Are you talking about the list view?

You wanted order guide in the 2nd column? If you click on the gear button on top right, click on Reset to default to move back to the default list layout.

[Sumanth16]

Hi @cameron8 ,

In OOB, when an order guide is submitted, there is already a standard reference field 'Order Guide' in the sc_req_item table that is automatically populated to indicate which order guide originated the item.

Therefore to meet the above requirement, it is suggested to create a new business rule with the following properties:

table = sc_req_item
when = after insert

conditions:
Order Guide is not empty
and Request.Order Guide is empty

actions:
Request.Order Guide same as Order Guide

This should update the Request.Order Guide once when the first request item is created and it originated from an order guide. 

Please refer to below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0828037

https://www.servicenow.com/community/developer-forum/order-guide-issue/m-p/2263794

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[cameron8]

so are we saying that since this is an OOB deal, it should already be in place? or does Service-Now have the field there, just no OOB BR to populate it in a standard instance? 

[Sumanth16]

Hi @cameron8 ,

There is field called "Order Guide" on the RITM form. You can add it from Configure--> Form Layout.

Configure the above business rule.

Verify below article as well:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1281891

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda