Order guide not working on service portal

[Souvick A]

Hello All,

I have an order guide with 4 catalog items configured on Rule base. This order guide is working correctly on backend through 'Try it'. We have choose options to go to respective catalog items based on options. While we open this order guide on Service portal , no choose option activity is present and it is not working as an order guide. 

'Hide on Service portal' check box is unchecked.

Any help is appreciated.

Regards

Souvick

[Michael Leone]

Have you checked the visibility of the variables to ensure they are visible on the server portal?

Some screenshots might assist.

[Tim Sanders]

I have a similar issue in that, as the system administrator I can see and test my Order Guide without issue, but none of my testers can see the Order Guide.  Everything looks fine (as far as I can tell), but no one can see it.

[Amarjeet Pal]

Hello @Souvick A @Tim Sanders 

Please check this article 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610350

The reason can be The Order Guide rule base catalog item does not load when the order guide contains a variable set that has a container variable.

Thanks,
Amarjeet Pal