Order Guide Sequential Fulfillment - Free, or tied to a subscription?

[Max Nowak]

Hi,

I'd like to install the plugin Order Guide Sequential Fulfillment (com.glideapp.servicecatalog.order_guide_sequencing) on a customer's instance. As far as I know, the customer has ITSM + CSM standard licensed.

Now, I watched a video about this topic (Order Guide Sequencing in San Diego - Creator Toolbox 2022-03-22), and the presenter mentioned how this feature was not tied to any license. Since I've just been asked to implement something like this, I eagerly opened up the customer's prod instance, only to find that the plugin was listed in the "Not licensed" section of the "Service Catalog" category.

Now I'm confused - I obviously don't want to install anything that might incur subscription costs later on, but on the other hand, the people in the video said it's not tied to any license.

Does anybody know if this might require ITSM Pro or some other subscription, or if I can just install it with ITSM Standard?

Edit: I just tried to install it on prod, doesn't work because I "need to purchase a subscription to install this plugin". I wish I'd know which one, because it's also not licensed for another customer that has a ITSM Pro subscription. @Earl Duque any ideas?

[Nia McCash · Accepted solution]

I ran into this issue too! I believe it should be free. I was only able to install it via a Support request via the Activate Plugin catalog item:

I could not find the plugin in the drop down so had to check off the box at the bottom which says Plugin I'm looking for is not listed and type in the name of the plugin.

[Max Nowak]

Hey Nia,

Thanks for your reply! I can't test this right now because the instances are not under my control in the support portal, but I'll tell my customer to try this!

I'll wait a day and see if anyone else replies with a different solution / explanation for this, otherwise I'll mark this as solved.