I am bulk importing historical Incidents. As per the client requires the created date should be back dated to the original date provided in the excel. However even though I mapped the fields properly, the created by and created date is taken as the u...
Reading the text in below screenshot, I want to know what is fuller role in Servicenow. If anyone can give some definition of all users listed below, that would be great.
Hi,Approval should get rejected if it is not approved within 5 minutes. Please let me know how to achieve this?Thanks in Advance
Can someone please share their experience, challenges faced and how you came over it while implementing ServiceNow for a client ?
Hi Community,Seems like doing following does the job except I need to restrict the sort as well2.3 Default sort orderThe system automatically sorts lists that meet one of the sort order criteria.If there is a user preference specifying the sort order...
Hi All,I am trying to show an UI page when the user finishes his test, it will redirect to the page.In the client script part, I have used GlideRecord to query the total score of that user.The score will be entered into the query table when the user ...
Hi,In the workflow, I want to check if a particular catalog variable is present in RITM. how can I check that?Regards,Rajeev
I ATTACH A IMAGE TO INCIDENTAND I CREATED A BUTTON ON INCIDENT TABLE I WANT TO DOWNLOAD THAT IMAGE ATTACHED ON INCIDENT TABLE WHEN I CLICK "DOWNLOAD" BUTTON.How??
is there any separate process to resolve P1,P2,P3,P4 according to their priority??
In my workflow, there are around 20 catalog tasks and there are 100 fields all together. I need to display selective fields on the basis of catalog task e.g. task 1 show 5 fields and hide others, task 2 show 10 fields and hide others and like wise.Ho...
Hi All,Below is the BR i have written to avoid duplicate entries in a table(related-list).I am going wrong in the code can anyone guide me on thisBefore - Insert/UpdateCODE:(function executeRule(current, previous /*null when async*/) {try{// Add your...
The scratchpad in workflow is a space in the workflow context to store and share string based variables (as name:value pairs) between instances of activities within an executing instance of a workflow.As Per the definition..i don't know how i can mov...
Hello Everone,I want to create a record using Scripted Rest Api.Here is my code:(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {var gr=new GlideRecord('sn_customerservice_case');gr.initialize();gr.description="Testing goi...
I am writing the write ACL.1) user with a specific role - Completed2) Check if the logged in User is same as created by - Need the condition. Please assist.ThanksShan
Hello all,We are planning to implement the Standard Change Catalog in our Helsinki instance and I'm looking for some ideas/suggestions on how to allow users to create templates for change tasks within the change proposal. Our organization has very sp...
