Forum Posts
Is it possible to use scratchpad in script include and access that in catalog client script?
Hi All,I have a scenario where I need to save a value in g_scratchpad in script include. and use that in a onLoad catalog client script to see if the scratchpad has any values?I am getting a browser error that g_scratchpad is not defined..Regards,Mad...
Resolved! Catalog item name in subject line of email notification
Can we display the "catalog item name" in the subject line of approval email notification.Ex: The subject line sent to an approver should be " Requested Item RITMXXXXXXX Approval Request for Catalog_item_name". Can someone help me.Thanks,Bargavi
how to add timezone in standard way
i have added some timezones to SYS_USER table but they are not working properlyby default system has some timezones and UTC-5 US/Eastern Time is one of them this is working fine but i added UTC+530 India Time, and that is not working . can you plz le...
Condition not evaluated in ACL
Hi,We are trying to restrict read access for certain fields to a group for records assigned to them. All other users should not see the fields.What I have done is create read access for the fields with required role (role assigned to the group) and...
Resolved! How to convert Duration to Seconds
Is it possible to convert duration to seconds? The real problem I have is this. I have fields something like these on the form: Start Date: (datetime field)End Date:(datetime field)Duration: (duration field) On Duration change, I need to validate...
Resolved! UI policy - field not mandatory
On the incident/incident form, I have a UI policy that runs If location ='s X > add additional field and make it mandatoryBut, is it possible to do the reverse? I want to make something like : If location ='s X > make caller field (w...
Incident Management and Change Request..
Hi,Aside from using the developer instance, is there any other website we can look into on how to handle Incidents and Change Requests?Thank you!
Resolved! How to find out who deleted a record
Hi, somebody deleted a change request in ServiceNow. My question is how do I find out who deleted the record? Does ServiceNow how a log for this?Thanks-Julio
difference between cmdb_ci and alm_asset table
difference between cmdb_ci and alm_asset table
Reference field to search on 'contains'
I have created a reference field on the change form which relates to the project table. I would the search on this field to be a contains search rather than starts with. Can anyone help me achieve this please?
Resolved! How to change language in instance?
I want know procedure to change language.
How to avoid creation of CI's when Discovery runs
We're trying to get discovery at my company to NOT create Computer CI's, even if there is matchable data discovered and no CI matches in the CMDB. The result would be that Discovery only updates existing matched CIs and does not create new CI's.Is ...
Why my onchange fonction(client script) not working for type encrypted text
Hi,I create a field with type Encrypted Text, I add a client script (onchange) on that field, but my script it's not working.EXp:NameTableHardware [alm_hardware]Table-- None --.NET Application [cmdb_ci_appl_dot_net]A10 Load Balancer [cmdb_ci_lb_a10]A...
Industry Benchmark Data
Hi All, I was wondering if anyone was aware of industry standard bench-marking data for servicedesk (ex, Avg. Tickets per Month/tech; First Call Resolution; Avg. ticket duration, etc.)I believe HDI supplies some of this data, but you have to be a mem...
