Outbound email not sent to recipients with error 'Invalid Addresses'
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12-31-2019 05:56 AM
Hello All,
For one of the email notification configured in our instance, outbound email was not sent and sending was failed. with Error string 'Invalid Addresses' though I don't see any issue with email addresses.
What can be the reason for this error string.
Regards,
Chetan
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12-31-2019 05:58 AM
refer the below hi article. which will help you to troubleshoot it.
https://hi.service-now.com/kb_view.do?sysparm_article=KB0538135
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12-31-2019 06:00 AM
Can you share the email string?
I'd guess that the addresses are not valid.
Emails are always difficult to troubleshoot as there are MANY ways they can fail. I'd walk through each of these steps.
https://jace.pro/post/2017-09-18-notification-troubleshooting/
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12-31-2019 06:04 AM
adding another Hi Article, hope it will help you.
https://hi.service-now.com/kb_view.do?sysparm_article=KB0528671
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10-28-2020 12:09 AM
Did you manage to resolve this?
