Hi all, How to get difference between two dates(Start date and End date) in the scoped application? i have tried this code, but dint work out, var v1 = new GlideRecord('x_252275_video_video_table');v1.query();while(v1.next()){var g1 = new GlideDateTi...
Hi All. I have created a scoped application and created a table which extends the task which is called SDCase. On this I have built few Record producers and created a formatter as well to display the variable section on the SDCase once it is created....
Hi , I have a inbound email when the trigger condition will be met then the requested item will create conditions was subject contains '''''', here I was used flow designer there was an OOB actions I was choose those actions once I activated and usin...
Hello Can anyone explain me, ow to add a list collector to a form Thanks in advance
Hi Community, I just want to hide REQs and RITMs from requested for from everywhere, global search, portal etc. Only a specific group should be able to create and see request for that catalog item. They need to create it for any user. I created a rea...
I have Multi Provider Single Sign On (SSO) installed. How do I disable and login using database?
I am working on a catalog item where the requirement is to create two parallel sctasks. If one of the task is set to closed incomplete, then another sctask and also the ritm state is being changed to closed incomplete. Thus the ritm stage is set to r...
The variable should contain 'example' as an prefix. how to achieve this
Hello Community, How to add user to AD group through workflow. My actual requirement is a task will be created to one particular DL group. If once tasks gets closed complete, the user should get added to AD group. I have created that task which was m...
it is not recommended to delete records on "sys_audit" table ?, i want to delete the old logs of some attributes. what happens if i run the background script or fix script to perform this operation @Ankur Bawiskar Thank you, Shabbir
Hi, on our production instance, when trying to change the caller on an existing incident, no users appear when opening the search. However, this is not an issue on test or dev as clicking the search populates all users. I have checked permissions bet...
We have requirements to send individual emails to the assignment groups managers for opened incidents assigned to their groups. I have scheduled the report to run every Monday and I used the following script to retrieve the Assignment Groups Managers...
Hello Community, On submitting a catalog form, the RITM variables went missing. Can anyone help me how to map/restore those missing values???.I checked the table sc_item_option_mtom and records were created for those missing values. How can i restor...
Hello All, I have a script that copies the work notes from TASK 1 to TASK 2 and to TASK 3. The issue is TASK 1 work notes are duplicated in TASK 3. Script: task.work_notes=pullComments();function pullComments(){ var comments=[]; var gr= new Gli...
Hello everyone,I have a requirement in the Catalog Items,1. where after selecting a variable answer as Yes, 3 tasks are generated (each with different order e.g: 100, 200, 300) and different assignment groups. When the second task (order no:200)is Cl...
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