Dear colleagues,I have a client script in a variable set and I want to get the value from a reference field that references a CI table.In this reference field I have configuered (ref_auto_completer=AJAXTableCompleter) that 3 columns are visible: name...
can anyone please help me on how to create an automatic incident in snow incident table, when an email received into a random shared mail box.(example: mailbox_shared@gmail.com). please help me on how to define this in inboundemail action/template ...
I have a requirement to Hide one UI Action button on the form "Create Change" for the user who is not a member of corresponding assignment group. See the screenshot below: I've given read role to the users for this table, so that all the users have t...
Hello Experts, I need a onsubmit client sprint which should check for attachments if the request_type = grant or modfiy. system should not allow the request to be submitted until the attachment is attached. for revoke it should not check for attachme...
Hi All,In my personal developer instance, I am trying to make the Related List - Incident Communication Plan (in the Incident form) visible only for users with the Major_Incident_manager role. Can you please advise what's the best way to achieve this...
Hi, i am trying to create a script include that can put an object array into a csv and/or pdf file and download it. this should happen when the user selects the items and presses the print button. the creation of the object array is already working ...
We have a request to identify who added a shared tag to an incident. The specific request is to have it show in the audit history but is there a way to report on who attached a tag?
Hi can someone help point me in the right direction, I would like to publish reports with a URL that can be accessed anonymously, without being logged in. I've tried publishing a report with permission "Everyone", visible to "Public", however im gett...
Hi Experts, I need a help on this catalog client script. Script looks ok to me, bit it is not working on portal. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } if(g_form.getValue('accou...
Today we teach our users that when they have a flagged article, they should read the comments, and then tick the "flagged" box. Then they do a checkout of the article, and make the necessary changes to the article, after which they get the article pu...
RITM Screenshot Flow designer screenshot
HI, We have a requirement on Multirow variable set, when ever user clicks on add it should copy previous row variable to new row. Can some one suggest how to achieve this
what are the outof box incident management reports available in service now?
When I pull the report on incident table we are getting difference in "resolve time" and business resolve time" many of the time getting 0 as business resolve time eve there is resolve time can you please explain why it is getting 0 as business resol...
I'm trying to understand how SLA's work in ServiceNow, but have a few questions that I hope someone more knowledgeable can help with. My understanding is an SLA Definition is created (contract_sla) which sets the Name, Type, Target, Table, Durations,...
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