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Resolved! SLA Clock not pausing when in pending state

Hello All, When case is in pending state the SLA must pause. But the SLA clock is not pausing when state is pending. Kindly share any possible reason that might be causing this. Thanks in advance. 

Field Style Icon change

Hi  On Incident form i am trying to change the icon that is used to highlight VIP users. - I uploaded the png file to system UI --> Images - Then Created a new Field style with these values   - Table = Incident  - Field Name = Caller  - Value = javas...

Need to restrcit standard change templetes only visible to Assignment group members, If assignment is group is empty should be visible to ITIL group

Hi All, I need to restrict Satndard change templetes if the Assignement group is XYZ, that standard change templete is visible only for XYZ group members, if the Assignment group is Empty it should be visible to ITIL users. Can any one help me on thi...

prasad8 by Giga Expert
  • 1160 Views
  • 2 replies
  • 0 helpfuls

Resolved! Record Producer/Variable set default value not showing

Hi. I have a variable set for a variable type single text even if i put in a test text or number in the default value it does not show. What I actually need to do is to get the phone number of the user to automatically populate here, and i'm using th...

muhammad4 by Tera Contributor
  • 1755 Views
  • 3 replies
  • 3 helpfuls

How can I view Knowledge against a Service Request

I have Service Requests and I have Knowledge Articles. I want my agents to be able to see the KB that relates to the SR when they are fulfilling that SR. I've enabled the Knowledge Article related list on the Service Request form and I've related the...

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spike by Mega Sage
  • 1927 Views
  • 3 replies
  • 0 helpfuls

Resolved! Allow only xl sheet format as attachment for a catalog item.

Hello SNC, I want to allow only xl sheet format as attachment for a catalog item. I wrote the below script but it seems not working.  Any advice? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { ...

Kingstan M by Mega Sage
  • 2030 Views
  • 5 replies
  • 0 helpfuls

Resolved! Refresh ui page without reloading it.

Hi All,   I have a requirement where i need to give specified time to user to review the form. when user clicks on alert button then my ui page should refresh. So that i can get all default values that was there on that ui page and my timer can resta...

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Nikita9 by Mega Expert
  • 8896 Views
  • 19 replies
  • 4 helpfuls

ServiceNow email servers

Hi: How do I find out the list of email servers our ServiceNow instance has? Thanks

ritaaudi by Tera Contributor
  • 1270 Views
  • 1 replies
  • 0 helpfuls