Override Hint information in Incident Change and Problem tickets

[Bijay Kumar Sha]

Hi,

I've few fields in Incident Form like Assignment Group, State, Number, Configuration Item, Opened by etc. I wanted to update the Hint information for these fields on Incident Form only. 

So, I tried through Configure Label. After updating the Hint information, I'm seeing these Hint Information are reflecting on Change, Problem, Service Request table. 

This is happening due to these fields are coming from parent Task table. 

But I wanted to have the Hint Information different for all the child table of Task table. 

How I can override this? 

Please share the steps or procedure for this. 

Thank you

[Ravi Chandra_K]

Hello @Bijay Kumar Sha 

Greetings!

You can configure the dictionary, create new label with the hint. This will not effect base table 

refer the below thread:

https://www.servicenow.com/community/developer-forum/hover-text-help-text-on-form-field-which-extend...

Please hit the thumb and accept answer as solution if it helped!

kind Regards,

Ravi Chandra

[Ravi Chandra_K]

Hello @Bijay Kumar Sha 

Greetings!

Any feedback on my reply? were you able to do this?

Please mark the answer as correct solution and helpful if helped.

Kind Regards,

Ravi Chandra