Hi All,
Urgent!
I have created a "runscript" for a catalog item's workflow (where the users report their lost/stolen assets) to create a child request for a 'Replacement request' catalog item if the requestor selects yes for "Do you want a replacement PC?" question. This is working fine but there is a catch, the Replacement request has a user criteria that prevents request creation for the users who do not fit that user criteria's condition. Is there any way I can override the user criteria if the replacement request is created as a child request?
This is the error someone who doesn't fit into user criteria get's in the logs:-
com.glideapp.servicecatalog.exceptions.CartException: Your cart has item(s) no longer available. Please remove Replacement Request from cart to continue with the checkout.
Thanks!
Gaurangi
