Parent RITM should get closed as soon as the Child RITM's are created

Ankita9793
Tera Contributor

Hi All

 

My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?

7 REPLIES 7

@Ankita9793 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankita9793 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Shree24
Tera Contributor

Hi @Ankita9793 ,

You can try using Flow Designer. In Flow Designer, use the "look up records" action to check whether a parent RITM already exists. If it does, update the previous RITM to the closed state. This ensures that only one RITM (the child RITM) remains active while the parent RITM is closed.