Parent RITM should get closed as soon as the Child RITM's are created
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09-04-2025 02:59 AM
Hi All
My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?
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09-30-2025 02:37 AM
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-25-2025 03:46 AM
Hi @Ankita9793 ,
You can try using Flow Designer. In Flow Designer, use the "look up records" action to check whether a parent RITM already exists. If it does, update the previous RITM to the closed state. This ensures that only one RITM (the child RITM) remains active while the parent RITM is closed.
