Passing session data from Interaction to Catalog item but Clear Session Data is not working.

Melissa Bennett · ‎09-08-2022

I have created a solution to pass session data from an Interaction in Workspace to a Catalog Item opened in new tab. However the Clear Session Data is not working as expected. It is holding onto the previous interaction's data when you use the UI Action on the next interaction. Oddly, you can refresh the browser tab and the new data loads. Would like someone to review my scripts to see where I need to make changes.

__________________________________________________________

UI Action: Create Request

Workspace Client Script:

function onClick(g_form) {

//Complete IMS
var type = g_form.getValue('type');
var reason = g_form.getValue('u_reason');

if (type == 'data') {
g_form.setValue('state', 'closed_complete');
g_form.setValue('u_reason', 'Assistance');
g_form.setValue('work_notes', 'New request for development has been submitted.');
g_form.setValue('assigned_to', g_user.userID);
}
var result = g_form.submit('sysverb_ws_save');
if (!result) { // failed form submission
return;
}

var params = {};
params.sysparm_parent_table = "interaction";
params.sysparm_sysid = g_form.getUniqueValue();

//Set Session data
var User = g_form.getValue('opened_for');
var imssysid = g_form.getUniqueValue();
var RefIMS = imssysid;
var shortDesc = g_form.getValue('short_description');
var Desc = g_form.getValue('u_description');

var request = new GlideAjax('AgentWorkspaceUtilsGA');
request.addParam('sysparm_name', 'setData');
request.addParam('opened_for', User);
request.addParam('u_description', Desc);
request.addParam('short_description', shortDesc);
request.addParam('imssyid', RefIMS);

request.getXMLAnswer(function(answer) {
onSubmitAfterSessionPut(params);
});

// Current context (anonymous method executed by Agent Workspace)
openUrl("/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=2fcd49c81bc11d109d23ea0dad4bcb2b");
}

function openUrl(url) {
// Current context the window of Agent Workspace
top.window.open(url, '_blank');
}

______________________________________________________________________________

Script Include: AgentWorkspaceUtilsGA

var AgentWorkspaceUtilsGA = Class.create();
AgentWorkspaceUtilsGA.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

setData: function() {

var User = this.getParameter('opened_for');
gs.log(User);
//Add user sysid in session
gs.getSession().putClientData('opened_for', User);

var RefIMS = this.getParameter('imssyid');
gs.log(RefIMS);
//Add ims sysid in session
gs.getSession().putClientData('imssyid', RefIMS);

var shortDesc = this.getParameter('short_description');
gs.log(shortDesc);
//Add short description in session
gs.getSession().putClientData('short_description', shortDesc);

var Desc = this.getParameter('u_description');
gs.log(Desc);
//Add description in session
gs.getSession().putClientData('u_description', Desc);

},

clearData: function() {
//Clear data in session
var session = gs.getSession();
session.clearClientData('opened_for');
session.clearClientData('imssyid');
session.clearClientData('short_description');
session.clearClientData('u_description');
return 'clientData Cleared';
},

type: 'AgentWorkspaceUtilsGA'
});

_________________________________________________________________

Catalog Client Script: Set Variables from Interaction

Type: OnLoad

function onLoad() {

//Clear client session data
var clearSession = new GlideAjax('AgentWorkspaceUtilsGA');
clearSession.addParam('sysparm_name', 'clearData');
clearSession.addParam('opened_for', g_form.getValue('requested_for'));
clearSession.addParam('imssysid', g_form.getValue('ref_ims'));
clearSession.addParam('short_description', g_form.getValue('short_description'));
clearSession.addParam('u_description', g_form.getValue('ims_details'));
clearSession.getXMLAnswer(function(answer) {});

Kirby R · ‎08-30-2024

Hi @Melissa Bennett , encountered this issue as well. were you able to find the fix?