Password Reset of AD from Servicenow

Sai Gopal
Tera Contributor

‎06-12-2025 05:09 AM

Hi Experts,

I am trying password reset of Active Directory from ServiceNow, In our organization for logging in into our system we use OKTA and after signing in into the system for signing in into all the servicenow instances we use SSO and OKTA only. we are using Microsoft AD.

Now we are trying to do Password reset or Password Change of an user through servicenow from login screen itself 

can any one help me here

 

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Abbas_5
Tera Sage
Tera Sage

‎06-13-2025 04:42 AM

Hello @Sai Gopal,

 

To enable password resets through the ServiceNow login screen when using Okta SSO and Active Directory, you'll need to configure ServiceNow to interact with Okta's password reset capabilities. This involves enabling self-service password reset in Okta and configuring ServiceNow to utilize that functionality. 
 
1. Okta Configuration:
  • Enable Self-Service Password Reset:
    In Okta, enable the "Self-service Password Reset" feature. This allows users to reset their passwords through a self-service portal, which ServiceNow can then integrate with. 
     
  • Configure Okta Application:
    Ensure the ServiceNow application in Okta is set up to allow password resets. You'll likely need to configure the application to redirect to a ServiceNow page for password reset requests or to use Okta's built-in password reset functionality. 
     
2. ServiceNow Configuration:
  • ServiceNow Plugin:
    Verify that the "ServiceNow Okta Identity Cloud" plugin is installed and activated in your ServiceNow instance. 
     
  • SSO Configuration:
    Configure ServiceNow to use Okta for SSO, ensuring that the correct Okta application and settings are used. 
     
  • Password Reset Process:
    You may need to create or modify a ServiceNow password reset workflow that integrates with Okta. This workflow can be triggered from the login screen itself or from within a ServiceNow catalog item. 
     
  • User Interaction:
    Design the login screen to include a "Forgot Password" link or button that initiates the Okta-based password reset process. 
     
3. Workflow:
  1. User Initiates Reset: The user clicks "Forgot Password" on the ServiceNow login screen. 
     
  2. Redirection to Okta: ServiceNow redirects the user to Okta's password reset portal or a designated page. 
     
  3. Okta Password Reset: The user follows Okta's self-service password reset instructions (e.g., answering security questions, verifying via email or mobile). 
     
  4. New Password Set: Once the user successfully resets their password in Okta, ServiceNow is notified and updates the user's record. 
     
  5. SSO Login: The user can now log in to ServiceNow using their new password.

    If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

    Thanks & Regards,
    Abbas Shaik 
     
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Sai Gopal
Tera Contributor
In response to Abbas_5

‎06-13-2025 05:49 AM

Hi @Abbas_5, 
Can we do the password reset on the windows login screen?

 

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Abbas_5
Tera Sage
Tera Sage
In response to Sai Gopal

‎06-15-2025 07:00 PM

Hello @Sai Gopal,

 

Yes, it is possible to reset your Windows password from the ServiceNow login screen using the Password Reset Windows Application. This feature allows users to reset their passwords without needing to log in to ServiceNow directly. 
 
Here's how it generally works:
  1. Installation: The Password Reset Windows Application needs to be installed on the Windows machine according to ServiceNow. 
     
  2. Forgot Password Link: A "Forgot Password" link is added to the Windows login screen. 
     
  3. Initiating Reset: When a user clicks the "Forgot Password" link, they are redirected to the ServiceNow password reset process. 
     
  4. Verification: ServiceNow verifies the user's identity through configured methods (e.g., security questions, authenticator apps, email). 
     
  5. Password Reset: Once verified, the user can reset their password. 

OR refer to this link:
https://www.youtube.com/watch?v=-tmDRdWc6cs

 

If it is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future; it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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Sai Gopal
Tera Contributor
In response to Abbas_5

‎06-16-2025 03:00 AM

Hi @Abbas_5 

Can we do the same using the Virtual agent in Now Mobile Application. I tried to reset the password from the virtual agent in one of my demo instances with DUO push and it worked. But i did that in the normal login (not SSO). 

Can we do this using Virtual agent in Now Mobile App for Single Sign-On

Thank you 

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