Password Reset Security Question Properties

Josh Terrell
Tera Expert

We are implementing our password reset module but running into an issue when setting the Security Question Properties. We have set the Number of security questions required at enrollment to a number other than 3 but it still only ever gives three as an option when enrolling. We have also changed the number required during password reset and this has no effect users are only given the option to choose 3 questions during enrollment and shown 3 at reset. We have verified our changes are showing up in password_reset.aq.num_enroll and num_reset. Is there another location to edit these or is this an error in our instance?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Josh Terrell 

 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/login/reference/pas...

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Perfect and good to know. Its all learning from mistake 🙂 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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