Pasting screenshots into requests or incidents

jpitts · ‎06-27-2014

Is it possible to take a screenshot of a users PC and paste it straight into the incident you are currently working on so it can be escalated with detail and efficiency? Or, does it require the first level technician to take the screenshot, save it on their PC locally then attach the screenshot as an attachment to the incident? Just looking for ways to reduce clicks and wasted processes.

thanks

Kamini Kansal · ‎02-07-2020

Hi Everyone,

This content-related to "Attach screenshots to incident from clipboard" can be found here:

https://developer.servicenow.com/app.do#!/share/contents/8639543_attach_screenshots_to_incident_from...

Regards,

Kamini Kansal

View solution in original post

Bhavesh Jain1 · ‎06-27-2014

Currently you need to save it on your machine.

I would love to see people proving me wrong as I am looking for similar functionality.

RKumar3 · ‎06-27-2014

I agree with Bhavesh Jain . Waiting for someone to come up with some creative idea to achieve this.

rajiv069 · ‎06-27-2014

Hi Jeff,

No one can paste the screenshot or any image direct in the request or incident table. For this one need to save the screen-shot in the system and then can attach in the SNOW tool where does the person want.

If there is any such way to paste the images direct in the incident and request, I am glad to know about.

Thanks!

iPrashantG · ‎05-21-2015

Yes Rajeev Kumar

Its possible to attach screenshot directly to form as an attachment without saving to desktop/laptop.

Will update u soon....