PDI are unavailable

[sudhir_SNOW]

PDI are unavailable. Is there a known outage? When can we expect it to be back?

[Mark Manders]

PDI's are, unfortunately, very unreliable when it comes to availability. No monitoring on them, no support from ServiceNow. Only thing you can do is wait. Also no way of knowing how long.

[Dr Atul G- LNG]

Hi @sudhir_SNOW 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[AndersBGS]

Hi @sudhir_SNOW 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[chetanb]

Hello @sudhir_SNOW 

Many folks are facing this issue. As there is no support for PDI and there was datacenter migration going on for PDIs.

Just keep some patience or release the instance and request for new one.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB