Hi All,
I have tried to write a very simple client script and script include which will simply show a message when the priority value changes on an incident record. This is just for testing purposes.
Could anyone point out what I have got wrong here as the alert always provides an answer of null and the log in the script include is not seen.
Client script:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
// Check if the updated field is priority
// Call the server-side function to handle priority update
var ga = new GlideAjax('IncidentScriptInclude');
ga.addParam('sysparm_name', 'priorityUpdated');
ga.getXMLAnswer(priorityanswer);
}
function priorityanswer(answer) {
alert('Message from server: ' + answer);
}
Script include:
var IncidentScriptInclude = Class.create();
IncidentScriptInclude.prototype = {
initialize: function() {
},
// Function to be called when priority field is updated
priorityUpdated: function() {
gs.info('Priority field updated on incident record');
return "success";
},
type: 'IncidentScriptInclude'
};
Any help would be greatly appreciated
Alex
1 ACCEPTED SOLUTION
this will fix it
1) your script include is marked client callable but the syntax it has is for server side i.e. it has initialize function
2) update as this -> remove initialize()
var IncidentScriptInclude = Class.create();
IncidentScriptInclude.prototype = Object.extendsObject(AbstractAjaxProcessor, {
priorityUpdated: function() {
gs.info('Priority field updated on incident record');
return "success";
},
type: 'IncidentScriptInclude'
});
If my response helped please mark it correct and close the thread so that it benefits future readers.
