Phone number format for users

[ahmed-24]

Hello Community,

I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.

Currently, the phone numbers are displayed in the following format:
Example: 1(449) 260-6439

However, I would like the numbers to be displayed and stored in a simple numeric format like:
Example: 06212348725

Requirement:

I want the Mobile phone number to:

• Be displayed exactly as entered

• Not automatically formatted with country code, parentheses, or dashes

• Use a plain numeric format (example: 06212348725)

Althout i have disable the sys properties for us format but u still have the probleme  : 

Sys_properties : glide.ui.format_phone

Thank you for help 

[Ankur Bawiskar]

@ahmed-24 

you can't control that as OOTB the field type for mobile_phone is Phone Number

It will format that value.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ahmed-24]

@Ankur Bawiskar so the solution ? change type to string ? but it's not clean this solution !

i have found this article : https://www.servicenow.com/docs/washingtondc/platform-administration/r_ConfigureE.164PhoneNumberFiel... but isn't helpfull.

[Ankur Bawiskar]

@ahmed-24 

I will recommend not to change field type as you are touching OOTB field type.

Please inform customer about this OOTB behavior.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[ahmed-24]

@Ankur Bawiskar  did you check the documentation servicenow about E164 configuration : https://www.servicenow.com/docs/washingtondc/platform-administration/r_ConfigureE.164PhoneNumberFiel...