Planned Start/End Date Change at Authorize

Sameer7 · ‎03-11-2020

I have had a few instances where the planned start and end date change after passing through Authorize (our CAB).

I am curious if others run into these situations and does your change workflow return the change to the assess stage? I would assume this is a workflow change?

Michael Fry1 · ‎03-11-2020

Depending on CHG type, but out of the box there is UI action: Revert to New, that will take the change back to a New state. From there you can make changes and resubmit for approval.

View solution in original post

Michael Fry1 · ‎03-12-2020

The Script Include is looking for specific names on your workflows. If you've customized, the UI action won't work. You can either a) rename your workflow to align with baseline or b) create an override in script include: