Hi All, I'm trying to implement a feature that allows the user to open a group chat with the assignment group members with the click of a button. I'm trying to query the sys_user_grmember table with the assignment group info on the ticket to get th...
We recently upgraded our instances to Vancouver and are now experiencing an issue with communication on the Service Portal. All comments (additional comments and work notes) show up "blank". We can see a comment was added but we can't see what that c...
Hi,I want to increase the list row count. Please assist the steps to do that.
I have created MRVS variable (agent_details) in a catalog item. MRVS variables are :1. agent_name2. recurring_cost3. forming_cost4. entity_nameThe requirement is that the forming cost should exceed $1000 considering all records created in this MRVS.e...
I tried to create on predictive intelligence - classification phase. while i am try to test in operator workspace is not working.Can anyone help me out what I missed to configure. PFA, screenshot for reference
Hi, I want to send an Custom response for 404 Error in Scripted REST API As of now we can acheive the below response for Custom error responses. "error": {message: "",detail: ""},"status": "failure" I would like to know is it possible to acheive like...
Hi Community, how to filter incident, sc_task, problem, change tickets in dashboards by selecting the particular user.we have a dashboard there theirs 4 reports " incident, sc_task, problem, change " if I select user1 it data should show only that p...
Hi,User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. Can anyone guide me what can be reason behind this. This is the screenshot, how it is shown for other users. This...
I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!
where can I get Agent workspace starter stories for Implementation ?
any information on designing a conference room reservation application would be helpful. i am a beginner and trying to start with a simple application to get better at using the system.
How to autopopulate caller field with the current login user details using client script ?
Hi All, A new field needs to be created on the incident table called as "Is the Incident Existing/New?" (Select box with Existing and New choices). This field needs to be filled automatically based on the below logic.1. The incident needs to be raise...
Usecase: We want to copy Short Description and Description from catalog variables to RITM table Short description and Description.There are 3 conditions in use case:1. It will check in the catalog "Short Description" variable that it is having the da...
attaching kb to incident via rest api. i am able to create an incident using api but when closing i need to attach a default KB article to it. any way to do it ? if the kb article gets v1 or v2 , how can i get the updated version in ? or i need to ...
