Hi All, We have a group that requires watch list users to be able to add comments on requested items. Since the users on the watch list is copied on email notifications, is there a way to allow them to reply to those email notifications and update t...
Hi Community, I have few variables on the sc task table where i have one variable which is of type attachment. I want to copy that attachment into the another variable's values records. For eg. oat certificate is of type of attachment, whatever attac...
When creating a change e.g CHG1132840. There's a spot at the bottom for listening change references or change requests that currently needs manually editing which is then sent via a slushbucket call that I couldn't replicate in existing snow api call...
Hi Everyone, I have an issue in record producer that in record producer creating duplicate records in servicenow.I was used class less script include to insert record in servicenow to map the producer variables to back record values.May i know the is...
I have a CI for onboarding...I know I know it can be done in HR but they want it like this in ITSM, anyways the submission of the form will generate a bunch of tasks that need to be worked through, examples are in the pics. Once I go in to close all...
Hello Team, We have a requirement where we need to create incident and RITM from Salesforce. Example : From a UI action in Salesforce they should able to create a incident or RITM in serviceNow manually, with only OneWay direction. Could you please ...
Hi,I have a requirement to one of the catalog items for the persona selected ,populate the related list (child tab) of software applications for user guidance.refer the screenshot here the field refers to custom table 'u_vdi_image' when user select...
Hello All, I have a requirement to make the Description field of the Change Task to be read-only once the Change has been approved in CAB. In our process, the Change Requester's Manager is usually the first level of Approval, then it goes to CAB for ...
Hi ,In the flow, I have created a action to update the CI where i taken "recurring Price" .It is showing recurring price "0" in ci table.In the catalog Item we have a field "recurring price" that value should reflect in ci table as well .How to achi...
Hi Alll , I have a requirement where in my incident form ,I have field name as Priority(dropdown field) with options P1 , P2, P3 , P4 . From the dropdown field - I want the option for P1 field to be visible only for the users with Manager role . How...
Hello everyone, I have a requirement I have a field "category" when form loads initially its value is "none" .so I am trying this scenario when category value changes to other ". I want to hide Description and short description fields. I have written...
Hi,In portal home I want to apply Announcements at the top banner as shown in the below Screen But if I login then this is disappearing, but i want to see this throughout the page once i login i want to see this Global outage, Please help me out onc...
Hi,I have a issue in portal where the content is duplicating twice we did find out the root cause its due to error in code.But this issue happened only in test and prod environment want to find out how this occurred but i am not able to find it. How ...
As a Change Manager, I want to cancel the Change Request after 90 Business days and notification should trigger 5 business days prior. How can we achieve this.I want to Notify the requestor 5 business days before the change is to be canceled. Thank y...
Hi all, we are sending mails to outside vendors. When they reply it needs to be captured in the ritm(catalog items). How to do this?
