Auto closure of task after 7 business day
Hi Team, Can somone please help me on the below query. Case need to be closed after 7 business days of the resolve.How we can achieve this by using flow designer.The flow is in sn_customerservice_case.
Forum Posts
Can I check the number of hits on a given dashboard?
Hi!Please, can I check the number of hits on a specific dashboard?Is there any place or field that shows me this information?If it doesn't exist, can I create something like this?Thanks.
Auto-populate Expiration date based on the Start date and Duration of months selected
Hi All, Below are the fields on the form level.Based on the start date and duration of months selected (it is a dropdown of 1 to 12 numbers) - Expiration date should be auto populated.suppose if the start date is selected as 10-18-2023 and duration o...
Resolved! Catalog and workflow
we create a simple catalog and connect with workflow. i create work flow with approval user or group activity for sc_req_item tables .but when we request from catalog item then approvals shows in sc_req table and not sc_req_item table when we approve...
Need to add custom values in Contextual Search configuration.
1.ServcieNow version vancouver-07-06-2023__patch2 2. The conrexttual serach dropdown in incident page wanted to add specific knowledge base name , so that once that knowledge base is selcted will get the speific knowle artical based on thet Knowled...
Resolved! Order Guide Summary Notification
Hello, we have an order guide for new hires. When that order guide is submitted, I would like to send a notification to Requested For summarizing the order. I am running into a few problems with this. Problem 1: Ideally the notification runs off the...
call a widget from another widget
How to call a widget from another widget in servicenow portal? Thanks and Regards in advance.
SLA Business elapsed time Incorrect (changing p1 to p2 when incident state is OnHold)
Steps to Raise a incident: Create Incident with p1 and state in progress.then put on hold awaiting caller. then, while on hold, change to p2.result(issue):the p1 and p2 SLAs appear to be working correcting in that the P1 was cancelled and the P2 adde...
Not able to compare date/time field
Hi All,I have to field start date and end date. I want to put validation so that end date should not be before start date. I am able to achieve this but it is getting failed in one case.case:Start date :31/10/2023End date: 2/11/2023In above case, cod...
Resolved! How to restrict catalog item for user country
Hi Friends I am working on some catalog item, and I have to restrict this catalog item based on user country, I have tried using available with advance script like below, but its not working, Any idea, or any other way we can achieve this?
Issue with Record producer map to field
Hi, After upgrade to vancouver I am facing issue with Map to field in record producer. I am trying to map service offering field but by default it is taking active field as shown in below screen shot. Any help is appreciableThanks in advance Thanks,...
Resolved! add caller of the incident to the group being selected in the assignment group field on insert
I have created a before business rule and ,insert as true and used the following script ,but i am not getting the results,please adivce (function executeRule(current, previous /*null when async*/ ) {if (current.operation() == 'insert') {var assignm...
Trigger approval notification for Record Producer
I have created a record producer which has two approvals..the approval is added via workflow.. I created notification to send first approval from sysapproval by giving condition if record is inserted..once the first approval is completed.it triggers ...
Resolved! Help in Scripting
Hello ServiceNow family.Greetings of the day! I have a requirement. If a user's title is updated to 'abc' then that user should automatically become a member of 'XYZ' group. Similarly, if the user's title is changed, then he/she should be removed fro...
Resolved! Copy reference field to related list
I have a requirement to copy Change Request from problem form to change request related list on same problem form. OOTB its not getting copied in related list. Appreciate quick response.
