Hi Community, A run script is updating a field 2 times. Here is the code. //get sctask numbervar sctnum = '';var sct = new GlideRecord('sc_task');sct.addQuery('request_item', current.sys_id);sct.query();if (sct.next()) { sctnum = sct.number;}if (c...
Hi, I want to select a change request or more beeing active on a date I define with an interactive filter e.g. today. My concern is that not all changes running today are displayed. I build my filter this way: work_date, start_date and end_dateIn my ...
I require assistance in identifying the table name within ServiceNow where email-related details, specific to a record, are stored. For instance, when an email is sent from a workspace linked to a particular record, this action is recorded under acti...
Please refer the screenshot these are dependencies lines remaining once we open and close the each hierarchy nodeSteps:1-> Zoom out the browser page till around 33%.2-> Open the any business subset3-> Then close the subset.4-> We can see unnecessary...
Unable to create a report on sys_trigger table as that table is not found in reports tables list.Please suggest to create a report on this table@Ankur Bawiskar @Sandeep Rajput please suggest
Hello, We recently installed several plugin dependencies in order to implement HAM/SAM in our ServiceNow environment but now we're getting errors when trying to close Incidents: We discovered the error is a requirement of the HAM/SAM plugins: https:...
Hi Community, I have few select box variables, if user selects the value of those variables as rejected, rejection reason field will populate. I want to copy the value of those variables if they are rejected along with the rejection reason from sctas...
Hello Team , We are planning for upgrade from Tokyo to Vancouver, could anyone please help on the brief summary or document or references which has new features and problem fixes of Tokyo to Vancouver in ITSM space. Any feedback on the same will be ...
What would cause the following? I have several new tables extended from Incident.
Hello, I'm looking to see if there is a way to create a metric that can be added to a report that calculates the total time worked on the ticket by the person who ultimately resolves/closes it. If not possible, is there a way to display the time/date...
Dear Team,Please can you help me to resolve the issue . As below I am posting the question.When a ServiceNow Case is updated, then email gets generated, which has the generic From address like "GED Grip Support". We want this to be changed to Actual ...
Hi All, I just want to ask how to get the date/time the email notification was sent. Then after getting the value I want to pass that value to another field that is within the same form. Example, the email notification was sent when an INC is created...
Can some only please provide me with what are the different types of ITSM licensing or if there's a breakdown on the type of ITSM licesning?Also, Can someone please provide with a list of all the ServiceNow ITSM personas and what they do? for example...
Hi,I would like to understand what is the difference between Auditing and History.According to below link, it is being said that "By default, the system only tracks changes to the incident, change, and problem tables." But I can see all the changes t...
Hi all, Anyone have idea on how to integrate servicenow with Asana. i checked in one blog, that we will be able to achieve through flow designer,web services and OAuth Authentication. My requirement is that when ever a record is created in Asana ,...
