Hello,Currently all attachments are displayed to the customer and the agent does not have the option to specify a particular attchment to be displayed to the customer or not. Work notes allow you to choose whether it is internal information or a comm...
Hi Team,I have a requirement that a particular division tag in HTML template of a widget should be displayed for a particular catalog item called "Whitelist IP".But for other catalog items the div tag should not be displayed.I am not sure how to proc...
Hi Team ,I would like to know what code should be written in the server script of widget to get the "sys_id" of the catalog item that is present in the cart.I have queried the sc_item_option table and i am trying to match the "cart_item" field with s...
Hello All,1] We have one requirement, On the Agent Workspace when we open any case[sn_customerservice_case] record then on the Problem related list problem we want to new Add ui action. 2] When we click on the Add ui action its shows the problem reco...
Hello, What is the use of isolate Script checkbox in client script?
in client script what is inherited and isolated script, what is the purpose and for what mainly we use it?
This seems like it should be insanely easy - but haven't found a matching article yet!We import a group from AD (LDAP) to SN.The group has a manager.I want to assign the manager an approval in Flow DesignerI have tried setting a dummy /hidden variabl...
Hi Experts,i want to show icon for inactive users next to caller field in incident caller field, in OnLoad on OnChange in both incident form and List view. Any help appreciated.Thanks.
Hi Team, Can some one help me with the issue in On-call Schedule. User On call number is not populating in On-call Calendar/Schedule. When we click on calendar it is not populating on call number. We checked user profile it is active and have on-call...
Hi,If i login to the Servicenow instance i am not able to see the left navigation.Please find the below screenshot and i am facing this issue even though if i login through different browser and Incognito as well. It is opening only dashboard: Thank...
Hi, I have a requirement where metrics needs to be created whenever the priority got downgraded. Can anyone help me with this
Hello Experts,I have a requirement to add choices of Sort(A-Z) and Sort(Z-A) in the sort by field on the knowledge base page. How to achieve this. I have attached the image and also marked the sort by field. In the sort By i do have 2 choices1. Last ...
I have a catalog item with a variable "requested for". whoever selected in the variable a notification should be sent to his manager for approval and similarly,one more reminder notification should be sent on 4th and 7th day .then waiting for a g...
Hello All, We have a custom workspace and it is not editable, shows below message when opening from UI builderHow can we edit it.. anything to check? Thanks in Advance -Abdul
2.User should not able to enter "Start Date" value greater than of "End Date" value in the incident list view ? Script include:- var ScriptincludeDemo = Class.create();ScriptincludeDemo.prototype = Object.extendsObject(AbstractAjaxProcessor, { ty...
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