Populate urgency from Service Offering in the case form.

[ashok17]

How to achieve the below requirement in the case form

Populate urgency from Service Offering based on busines_criticality in the case record form.

I have tried below before business rule but not works in the case form, could you please suggest how to fulfill this requirement.

(function executeRule(current, previous) {

if (!current.service_offering)
return;

var soGR = new GlideRecord('service_offering');

if (soGR.get(current.service_offering)) {

var criticality = soGR.getValue('busines_criticality');

switch (criticality) {

case 'Extremely Urgent':
current.urgency = '1';
break;

case 'Highly Urgent':
current.urgency = '2';
break;

case 'Medium Urgent':
current.urgency = '3';
break;

case 'Low Urgent':
current.urgency = '4';
break;

case 'Not Urgent':
current.urgency = '5';
break;
}
}

})(current, previous);

[abirakundu23]

Hi @ashok17 ,
Before business rule work only when record is inserted/updated so it won't update the record dynamically. To achieve this requirement you can go with on change client script and script include  based on "business_criticality" in the case record form. If  "business_criticality" changes in the case record form then populate Service Offering.
Also please check the field name should be  "business_criticality" instead of "busines_criticality".

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