Hi everyone!
I need help figuring out how to fix this issue.
We just discovered that users (both ITIL and non-ITIL) can update their own records by clicking the "i" icon beside a field in the catalog form. This field is a reference field that points to the sys_user table.
Our requirements are:
1. Non-ITIL users should not be able to update their records. All fields must be read-only.
2. ITIL users should only be able to update their mobile phone number. All other fields must be read-only.
How can we achieve this? I appreciate any suggestions or guidance. Thanks in advance!
