Previous RITM-(Requester form fields) needs to be copied to new RITM via flow.

[Sonal2]

Hi , I need to create a playbook with 2 scenarios. Lets say-
1.Subflow Requirement- Submit a catalog Item via a subflow and make user to submit one field called test1.Once user fill the field details in requestor form fields, resolve the RITM.
2. Subflow Requirement-Create another RITM and copy all the data in the requestor form fields the same catalog data that 1st user has submitted. Based on that the assignment group will be updating here.
My doubt is how can I copy the previous RITM requestor form fields data in new RITM?

[pavani_paluri]

Hi @Sonal2 ,

Yes, this is achievable. In the second subflow, before creating the new RITM, fetch the first RITM record and read its catalog variables. When submitting the second catalog item, map those same variable values from the first RITM to the new request.

For example, if the first RITM contains a variable called test1, you can retrieve it using the first RITM's variables and pass it into the corresponding variable of the second catalog item during the Submit Catalog Item action.

If there are multiple requester form fields, you can either map them individually or use a script step to collect all required variables and pass them to the new request.

A good practice is to store the first RITM Sys ID in the playbook/flow context and use it in the second subflow to fetch and copy the values. This way, the second RITM is automatically populated with the same requester information as the first one, and the assignment group can update the request based on those copied values.

This approach avoids asking the user to enter the same information twice and keeps both RITMs consistent.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P