Print or save as a pdf from Employee center?

[Sanna]

Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available.

Have a nice day! 🙂

Best regards, Sanna

[Ankur Bawiskar]

@Sanna  

this is available OOTB, see below link

Export to PDF functionality for Knowledge articles 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Sanna  

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sanna]

Thank you for your response. I have read the solution in the link you sent (Export to PDF functionality for Knowledge articles - Support and Troubleshooting). As I understand it, you first need to open the article in the “print-friendly version” and then save it as a PDF. We currently do not have that option in the serviceportal (employee center).

My question therefore is whether it is possible to bypass this step and save a knowledge article directly as a PDF? 😀

[Sanna]

Thank you for your response. I have read the solution in the link you sent (Export to PDF functionality for Knowledge articles - Support and Troubleshooting). As I understand it, you first need to open the article in the “print-friendly version” and then save it as a PDF. We currently do not have that option in the serviceportal (employee center).

My question therefore is whether it is possible to bypass this step and save a knowledge article directly as a PDF?