Print or save as a pdf from Employee center?

[Sanna]

Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available.

Have a nice day! 🙂

Best regards, Sanna

[Sanna]

@Ankur Bawiskar Hello! Have you seen my question?

[SumanthDosapati]

@Sanna  

Yes it is possible. As suggested by Ankur you can either call the URL in below format or add a button which calls the URL 

https://<instance-name>.service-now.com/kb_knowledge.do?sys_id=<sys_id_of_kb_article>&sysparm_media=print

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Sanna]

Thank you @SumanthDosapati . I have read the solution in the link you below (Export to PDF functionality for Knowledge articles - Support and Troubleshooting). As I understand it, you first need to open the article in the “print-friendly version” and then save it as a PDF. We currently do not have that option in the serviceportal (employee center).

My question therefore is whether it is possible to bypass this step and save a knowledge article directly as a PDF?