Problem Form: HTML Fields Read-Only and Fix Button Not Working

[Lauren Bell]

All HTML-type fields in the Problem form are appearing as read-only. This includes fields such as Workaround, Cause Notes, and Fix Notes.

Additionally, when we click the Fix button on the Problem form, the related popup window does not open.

See the image below :

[Abbas_5]

Hello @Lauren Bell,

Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960097

If it is helpful, please click the thumbs-up button and accept the correct solution. By referring to this solution in the future, it will be helpful to others.

Thanks & Regards,

Abbas Shaik

[Lauren Bell]

Hi @Abbas_5,

The field is visible, but it is read-only. I’ve already tried the solution you provided, but it didn’t work.