Problem model 'General' prevented state transition from New to Root Cause Analysis

samadam
Kilo Sage

Tuesday

After upgrade to Yokohoma getting this error when trying to assign to user and change state to Root Casue Analysis. Anyone facing the same issue and was able to fix it?

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Mark Manders
Mega Patron

Wednesday

Check the state model on Problem mgt. It is probably preventing this transition. You will need to update it so you can go from New to RCA.


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Mark
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