Process email recevied from inactive user
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12-05-2022 01:55 AM
If email is send to servicenow by user which is present in sys_user table but is not active
Email recevied from those users goes in recevied-ignored state
How can we processed those mails
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12-05-2022 02:02 AM - edited 12-05-2022 02:03 AM
The solution In this case could be that you write an after insert BR on "sys_email" table with condition "type is recevied-ignored".
And accordingly you can write the script for the action you want to take on such emails.
Raghav
MVP 2023
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12-05-2022 02:05 AM
But how can we process the email still as user is inactive? and user ID is empty
As ServiceNow impersonate the user while creating ticket from inbound
as user is inactive, impersonation will not work
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12-05-2022 02:34 AM
Inbound will not work, but BR can work.
Raghav
MVP 2023
