Query business rule restricting triggering of emails.

Community Alums
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‎06-28-2024 09:42 AM

Hello Team,

 

Can anyone please help on this

We have a functionality is when the Requests, RITM's, & tasks are assigning to "XYZ" assignment group then the Requests, RITM's, & tasks should be visible to "XYZ" only and the requests shouldn't visible to other group members. So, for this we have written one query business rule, it's working fine but the emails related the "XYZ" requests are not getting. We are getting emails as expected for the requests those are assigning other groups instead of "XYZ" group.

 

Attaching screenshots for your reference.

 

Thanks,

Manusha B

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Community Alums
Not applicable

‎07-02-2024 03:18 AM

Hello Team,

Can someone please respond the issue, What I have posted in the above.
Appreciating your help.

 

Thanks,

Manusha B

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