email triggering: event triggering but email not triggering: Flow designer

[Sirithalluri]

Hello Family,
Currently iam working on a requirement where I need to trigger an email when there are 3 continuos same status on our custom table and same error message.
I have done it through subflow triggering event, passing input via async business rule.
Here the issue is Event is triggering but email is not trigerring, I have checked all possible ways but iam not able to find the issue , if anyone faced the same issue please help me with this
Thanks!

[Tanushree Maiti]

Hi @Sirithalluri 

1. Open your Notification and check the Table field. Next, look at your Subflow's Create Event action. Make sure the Record data pill passed into the event matches a GlideRecord from that exact same custom table.

2. Open your Notification, navigate to the Who will receive tab, and explicitly check the Send to event creator box . Refer: https://www.servicenow.com/community/developer-forum/event-is-showing-processed-but-the-notification...

3. Ensure for test user Notification is enabled ( check in sys_user table or from user preference).

4. In the Who will receive tab of your notification, ensure that

Event parm1 contains recipient

or

Event parm2 contains recipient

is checked based on how you configured your subflow action.

[Sirithalluri]

Hi  @Tanushree Maiti 

I have tried all these still not working
- all tables selected same
-In the subflow iam passing param1 as RITM numbers and using that in notification Message HTML
- recipient added directly in the notification.
-  checked this Send to event creator box
- Notification enabled
- In the subflow action event , i have selected the record as subflow input from the business rule.