Query Business rule
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03-05-2024 03:52 AM
Hello
A small query, if any one has see this on there environment happened any time
We have a Query BR to restrict some Incident. When we moved this Production and this start updating some one ticket., lost if incident where were old got reopened
Has any one see this pattern
As per me query business rule does not update any record, correct me if i am wrong
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Incident Management
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03-06-2024 02:53 AM
You can be sure that it's not the BR updating your tickets. It must be something else. Did you check if anything else has been moved at the same time, or has been changed on the prod instance? Check the sys_update_xml table to see what objects have changed shortly before you noticed this.
Unfortunately, this can be anything (even a BR on another table, referencing the INC table).
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