Query on task creation in ITSM

[Suggy]

Hello ITSM experts,

If you have answers to below questions handy, can you please answer 🙂

I want to know if its already possible OOB or with OOB configurations, is it possible? (ofcouse aligning to ITIL)

From INC, can we create PROBLEM?
From INC, can we create CHANGE?
From INC, can we create Request?

From PRB, can we create INC?
From PRB, can we create CHG?

From CHG, can we create INC?
From CHG, can we create PRB?
From CHG, can we create Request?

From Request, can we create INC?
From Request, can we create PRB?
From Request, can we create CHG?

[Dr Atul G- LNG · Accepted solution]

Hi @Suggy 

Greetings!!

From INC, can we create PROBLEM?   
From INC, can we create CHANGE? 
From INC, can we create Request?

From PRB, can we create INC?
From PRB, can we create CHG?

From CHG, can we create INC?
From CHG, can we create PRB?
From CHG, can we create Request?

From Request, can we create INC?
From Request, can we create PRB?
From Request, can we create CHG? --Yes

These are few OOTB actions and it also depend on many conditions and validations.

[AndersBGS · Accepted solution]

Hi @Suggy ,

Please find my answers below:

From INC, can we create PROBLEM? Yes, from the context menu
From INC, can we create CHANGE? yes, from the context menu
From INC, can we create Request? yes, from the context menu

From PRB, can we create INC? yes, from the related list
From PRB, can we create CHG? yes, from the context menu

From CHG, can we create INC? yes, from related list
From CHG, can we create PRB? yes, from related list
From CHG, can we create Request? No, not OOTB

From Request, can we create INC? No, not OOTB
From Request, can we create PRB? No, not OOTB
From Request, can we create CHG? yes, from related list

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Dr Atul G- LNG · Accepted solution]

Hi @Suggy 

Greetings!!

From INC, can we create PROBLEM?   
From INC, can we create CHANGE? 
From INC, can we create Request?

From PRB, can we create INC?
From PRB, can we create CHG?

From CHG, can we create INC?
From CHG, can we create PRB?
From CHG, can we create Request?

From Request, can we create INC?
From Request, can we create PRB?
From Request, can we create CHG? --Yes

These are few OOTB actions and it also depend on many conditions and validations.

[AndersBGS · Accepted solution]

Hi @Suggy ,

Please find my answers below:

From INC, can we create PROBLEM? Yes, from the context menu
From INC, can we create CHANGE? yes, from the context menu
From INC, can we create Request? yes, from the context menu

From PRB, can we create INC? yes, from the related list
From PRB, can we create CHG? yes, from the context menu

From CHG, can we create INC? yes, from related list
From CHG, can we create PRB? yes, from related list
From CHG, can we create Request? No, not OOTB

From Request, can we create INC? No, not OOTB
From Request, can we create PRB? No, not OOTB
From Request, can we create CHG? yes, from related list

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Suggy · Accepted solution]

To me, "From Request, can we create INC? " this should have been there OOTB as there are many instances where users create request saying "I am not able to access sharepoint" under 'Sharepoint Management" catalog Item (just one example)..

[Dr Atul G- LNG]

Hi @Suggy 

Is something wrong with my answer, if you can share feedback, I can improve.