Hi All,
I have recently started exploring the walkup experience module for ITSM Suite.
I have few doubts before I start implementing it.
Current scenario : We will configure the walk up location queue where condition is set up like channel is walkup and location is XXX.
we will also configure the groups to handle the walkup interactions via assignment eligibility.
But we are looking for something which should work for multiple agents who will work for multiple location.
EX: We have group per location
Agent A is part of X and Y group and works for LocX on Monday and LocY on tuesday.
Is it feasible to make agents sign in for LocX so that he receives interactions for LocX(Interactions to X group).
Is it possible to make agent login for X location and route interactions for that group only
In current scenario, the interactions will be routed to group configured irrespective of where agents are located
