"Assign to me" + multiple group membership

Community Alums
Not applicable

Studying for the CIS ITSM and the official participant guide states the following:

 

Using the "Assign to me" UI action for an incident record will follow the logic below:

  • If the Assignment group field is empty and you are a member of multiple groups, you are prompted to select the Assignment group.

 

Tested this in my PDI and I don't get prompted and the Assignment groups stays empty.

Does anyone have an explanation?

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Community Alums 

 

I just tested in PDI and working fine

 

LearnNGrowAtul_0-1703106889571.png

Open Incident , and then try to Assign to Me.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Community Alums
Not applicable

Thanks @Dr Atul G- LNG Yes, you are correct. The button works as expected when opening an Incident from All/Incidents but not when using the button from the Service Operations Workspace

Hi @Community Alums 

Seems it is a bug. Log a HI case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************