Users with Can Contribute rights to their knowledge base are unable to edit or publish their article

Mkcaruso · ‎12-21-2023

I have two users who either cannot edit or publish their own knowledge articles they have can contribute permissions. I have checked the knowledge base and they are included in the user criteria for can contribute rights and I have checked their user profiles. Each have the knowledge role. What other troubleshooting steps can I take?

We are using the San Diego version.

Namrata Ghorpad · ‎12-21-2023

Hello @Mkcaruso ,

Search "User Criteria Diagnostics" under Knowledge module and in that select user and Knowledge Article or Knowledge Base and then you can see the if that user is able to read or update that article or knowledge base.

Please check the below screenshot for your reference.

Please mark my answer as helpful and correct if it resolves your issue.

Regards,

Namrata

Mkcaruso · ‎12-21-2023

Thank you but yes I did perform that diagnostic and it passed.

Dr Atul G- LNG · ‎12-21-2023

Hi @Mkcaruso

I am agree with @Namrata Ghorpad but also have a look here

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863489

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