"Assign to me" + multiple group membership

[Community Alums]

Studying for the CIS ITSM and the official participant guide states the following:

Using the "Assign to me" UI action for an incident record will follow the logic below:

• If the Assignment group field is empty and you are a member of multiple groups, you are prompted to select the Assignment group.

Tested this in my PDI and I don't get prompted and the Assignment groups stays empty.

Does anyone have an explanation?

[Dr Atul G- LNG]

Hi @Community Alums 

I just tested in PDI and working fine

Open Incident , and then try to Assign to Me.

[Community Alums]

Thanks @Dr Atul G- LNG Yes, you are correct. The button works as expected when opening an Incident from All/Incidents but not when using the button from the Service Operations Workspace

[Dr Atul G- LNG]

Hi @Community Alums 

Seems it is a bug. Log a HI case.