"Operation against file 'problem' was aborted by Business Rule 'Transform synchronously^<sys_id>'. Business Rule Stack:Transform synchronously"

[Alamelu1]

Im trying to update the state of the problem record through an import set API transform script. I get an error

"Operation against file 'problem' was aborted by Business Rule 'Transform synchronously^<sys_id>'. Business Rule Stack:Transform synchronously"

How to resolve this?

[Ankur Bawiskar]

Hi,

do you have onafter transform script which sets the value; if business rule is disabled then that BR should not trigger

Regards
Ankur

[Alamelu1]

It is an 'On Before' Transform script which sets the value.

[Ankur Bawiskar]

Hi,

so onBefore sets the state value and Run business rule is disabled;

in your onBefore anywhere you are querying target record and updating it?

Can you share the script here?

Regards
Ankur

[Alamelu1]

I am just trying to parse the incoming payload and based on certain conditions, im updating the state and closed_notes in the target record

(function runTransformScript(source, map, log, target /*undefined onStart*/ ) {

try {
gs.info("Target record: " + target.sys_id);

var parser = new global.JSON();
var parsed = parser.decode(source.u_event_details);
gs.info("Sys_id" + source.u_snow_id);

if (parsed && Object.keys(parsed).length > 0) {

if (parsed.workflowIndicator == 'Problem') {
var state = parsed.issueDetails["Issue Status"];

if (state === 'ignored') {

target.state = 107;
target.close_notes += 'Event ignored in Source system';
} else if (state === 'resolved') {

target.state = 107;
target.close_notes += 'Event resolved in Source system';
}
}
}

} catch (ex) {
var message = ex.getMessage();
}

})(source, map, log, target);

[Ashutosh Munot1]

Hi,

I would suggest to use field map script. because i think in onBefore script you are trying to update the record and BR is trigger when you try to update the state field.

I can give you 2 advice

1) use setWorkflow(false) in that script

2) use field map script and set value there.

Thanks,
Ashutosh