"return false;" not working onSubmit

[imran rasheed]

I am using the below script for onSubmit. The If condition gets passed through and am getting the error message "This page is restricted to employees only." But, the ticket gets submitted. Return false is not working.

function onSubmit() {
var user = g_form.getReference('requested_for', setUserType);
}

function setUserType(user){
//var userType = user.u_user_type;

var userType = user.u_user_type;
var service = g_form.getValue('service_type');
var phone = g_form.getValue('phone_type');

if (userType != 'Corning Employee' && service == 'new' && phone == 'personal_device'){
g_form.addErrorMessage("This page is restricted to employees only.");
return false;
}
}

[imran rasheed]

Hi Ankur.. Thanks.. Both the alerts are getting triggered. getReference() with callback might be the case.

What could be the solution?

[Harsh Vardhan]

it wont work. because asynchronous call is happening . 

you have to use here onChange client script , if you are on table then use before business rule using setAbortAction(true)

[Ankur Bawiskar]

Hi Imran,

As suggested by @Jaspal Singh & @Harshvardhan you can try either of these 2 approaches

1) if this is for record producer then before insert BR on the target table of record producer

2) if this is for catalog then onchange client script

Regards
Ankur

[Ct111]

Hello,

I think your case is similar to below link...

https://community.servicenow.com/community?id=community_question&sys_id=a78c62e3db29e300107d5583ca96...

Please , check it is worth noting what has been said in below link regarding getReference.

Mark my ANSWER as CORRECt and HELPFUL if it works