Forum Posts
how to use asynchronous glideajax call
i used below code for avoiding duplicate asset tab with state is in-use, here instead of using gliderecord how can i user asynchronous glide ajax call, can anyone plerase rspond how can i user asynchronous glideajax call for below code function onSub...
Resolved! copy fields from incident to incident task
1.When incident task is created in incident, all fields like configuration item, assignment group should be populated in incident task from incident form.example: in incident the assignment group is change management, when i create a incident task th...
How to relate RITM to RITM (Not Parent - Child relationship)
Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For e...
Round Robin method
Hi All, I have a request,1.I have one assignment group which is having 10 ITIL users. So when ever ticket created it should assigned to engineers based on 'last assigned ticket time'. If A user owned ticket 5 min ago and B 10 min ago then new ticket...
Resolved! user with itil role alone need to edit list view....
The following fields are editable by the ITIL role in list view Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To
Resolved! State forced to Closed Complete after submitting a task
I am encountering an issue after submitting a form/catalog item request created from record producer, the state of the item is forced to "Closed Complete". I have verified that the default value for the state is correctly set to "Pending". I have als...
What is the Use of "Look Up Group List" Azure AD Spoke Action
Hi, I am integration ServiceNow with Azure AD...In Spoke Action i find an Action called "Look Up Group List". What is the significance of this Action. In that Action "Directory Integration" is taken as input. What is Directory Integration?
Resolved! Adding days excluding weekends
Hi Team, I have a requirement where I need to add no.of days to approved date excluding weekends and show the same on a date field. For this I'm trying below background script but it is not going inside " if " after for loop. Let me know if any mis...
Resolved! Date Calculations in Flow Designer for record lookup
I am having some issues getting date calculations and lookups to work as expected in Flow Designer. I have a requirement to empty a users shopping cart (basket) if they have not checked out within a given number of days. I can do this quite simply in...
category and sub category mapping in service catalog not working in flow.
Hi Everyone, I followed below blog to be able to link category and subcategory for a catalog item in a service catalog. While the linking works great in the form, i am not able to get the same mapping work in the flow to write any conditions. https:/...
"Include Attachments" from sc_task in email notification
I have a requirement to send a notification after a catalog task closes in a workflow and have the attachment(s) on that task be included in the email notification. The workflow is created on the 'sc_req_item' table. From searching other posts I thou...
Resolved! How to add user to group (sys_user_group) using Flow designer
Hi, could you please let me know if you have used/added user from sys_user table to group (sys_user_group) using Flow Designer? If so, how do you do it? What action do you use ? I can't seem to find the action Or does anyone know how to automate addi...
Need Export form fields to Word document step by step implemention from below youtube url
Hello,My requirement is to export the form fields into a word document that i needed (not all the fields) . I have found an intersting implemenation in the below youtube url but i would need the steps for implementing the same.I need it when we open ...
Resolved! Change date format in datetime field
Hi, I am trying to change only date format in my datetime field in a notification. For this i am using an email script. Here is the current format : 2-1-2022 11:21:56 AM EDT, i want it to be changed to 2/1/2022 11:21:56 AM EDT I dont want to make any...