How to create new widget in Employee center portal
Hi, Could you please help me how to add the Request something in the Employee center like how we have in the service portal. Thanks
Forum Posts
How to add new lines using multi row variable set
Hi,How to add new lines using multi row variable set in scripts?.Do we have any limitations for multi row variable set to not use "\n" or <br/>" ?
query to get the records created in current month
below is my script which is copying the data from attachment table to data source and if data source already contains some file then first delete it and then attach it and it should only take those attachments from sys_email to sys_attachment which a...
Resolved! Update work notes once SMS and Email is sent via the communicate tab in the View Workbench
Hi,I have a requirement to update work notes on the incident record once SMS and Email is sent via the communicate tab in the View Workbench. Please advice the best way to achieve this.
In list view some fields are showing empty but in form view it's present.
In list view some fields are showing empty but in form view it's present. how to make it visible in list view also ?
In agent workspace unable to see compose email option
In agent workspace when clicking more actions, we cannot find compose email. Please find the screenshot below. Please help us with the configuration
ServiceNow for BCP/DR
I would like to know if anyone is using ServiceNow to meet their Business Continuity Planning requirements, such as building and maintaining business continuity/disaster recovery plans.Thanks.
Resolved! Is there a way to identify incidents which are created from Interaction Records?
There is a link on an interaction form called "Create Incident" . Is there a way to identify all such incidents which are created from interactions?
Need help with Service Portal theme related changes.
Hi All, I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points: 1. I would like to change the text color over the buttons on the Knowledge Article Content widget. For example: I have...
Resolved! Hide Variable Set
Hello All,I have created a variable sets. But on particular selection i am able to hide variable of variable sets. But i am not able to hide variable set title or header bar.Can anyone suggest it.ThanksRegardsBhushan Salsekar
Resolved! Upgrade MID server
Recently upgraded from San Diego to Utah and my MID server is not compatible with Utah version. How to I upgrade my MIFD server?
Survey: Need two conditions with same questions and different response options to show in one report
Hello - I have the following request:Create a customer satisfaction survey to go out everytime an INC is resolved.Requirements:- 6 questions- (with dependencies)- Depending on contact channel, 2 questions with have responses needed to be removed/cha...
Best Practice : Record Deletion
Hello Experts, I want delete records from a table which are older than 30 days . I want to have records of only last 30 days and not older than that. I want to the perform this action every week on Sunday. what could be the best practice to implement...
Resolved! Is it possible to use an if/else in a reference qualifier?
I have a list collecter variable that currently is set to only display members of a selected assignment group. This is great as long as the group is in ServiceNow. Part of the build is for items that won't be an assignment group, but still uses the...
License utilization by user - Report
Hi All, Do we have any option to get the list of users who are not utilizing their fulfiller role on a period basis. Example:If user "A" has ITIL role but logs into instance on a daily basis but not utilizing the role "ITIL". Requirement:Is their a w...
