HI Team, I have requirement to check if a record is older than 12 months based on a date field. I have scheduled a flow designer to run weekly which is fine. But I dont see any option where I can check if the date is older than 12 months. I think thi...
We manage all our endpoint assets (computers, mobile phones) using the Assigned To value on the computer and comms device CIs. We are regularly required to identify assets previously assigned to a user, but I see no means to achieve this in ServiceNo...
Hi all, Can you please brief me the difference between the Backout and Ignore of an Updateset. For suppose if we make the update set as ignore which is moved from dev to test which is already committed and then it is changed to ignore, is all customi...
Hi Experts, I have a requirement to create new tab on landing page of agent workspace. Can anyone help me how to acheive this? Screenshot has been attached. I want to create the tabs on the yellow color highlighted parts.
When trying to create a Service offering in the Service portfolio management, i always get the message : 'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.' I think the counter parameter for incrementing the count is wrongly ...
Hi All, I am on San Diego version and the check box Use Global desciptions for translations which is available in HR Task Template is not working. When I'm changing the language to Spanish I'm still getting same Short Description text in English (ref...
Incident is reopening when end user commenting after incident resolved But we dont want to reopen incident again if end user commenting Please provide solution to this I am a new developer for ITSM.
How can we add a cancel button for the service request then user can cancel the request from the portal after submitting the request. can any one please help me for this configuration how to add and where can i add the code ?
Hello experts please I need your help, how can a regex to accept an IP range be built? for example: 34.3.4.4 - 34.3.4.5 I have this regex from https://community.servicenow.com/community?id=community_question&sys_id=0cf3a62ddbb8a010fa192183ca96198e ^...
Background:We are trying to replace our old online capital expenditure request form by using service now.For some of the use cases, predetermined catalog items like laptops and cell phones will be available in the catalog and can be added to the cart...
How many tables or there in service catalog? and what is the table name of service catalog?, which are common catalog?
Hello All,Can anyone have created template for CMDB blue print.Please send me document for the same.Thanks,Sravanthi.Yycsravanthi60@gmail.com
I have added the reminder notification field on form, How to Add a field reminder notification checkbox on survey definitions. This should send the reminder email notification for the survey instances, dur...
Hi, I have a flow assigned to a catalog item and it gets triggered when I submit the catalog item. However, it does not get triggered when I submit an Order Guide having that item in the rule base. The RITM gets created but flow does not get triggere...
For Problem SLA - which column do i need to add in order to determine the duration or turn around time (TAT) for the problem record means the duration of the time taken from Opened until Completed. Table used is Problem_SLA.
