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Resolved! How to remove "Configure Choices" option for all users

Hi Experts, Can anyone please suggest on how to remove access for "Configure Choices" option for all users on fields like state, approval and stage(all choice fields). All users getting access to "Configure Choices" option, when user right click on c...

jay1111 by Kilo Guru
  • 1283 Views
  • 4 replies
  • 0 helpfuls

Preventative Maintenance

How do I set up re-occuring schedules for PM's? I would think this is at the CI level but I cant seem to find it. Basically I want to set up Monthly and Quarterly PM's for several classes of CI's. I would select the CI's that need the PM and have it ...

by  
  • 2174 Views
  • 2 replies
  • 0 helpfuls

Slack for ServiceNow Integration

Slack for ServiceNow.Pre-requisites:SLACK: SLACK App Directory Sign-up              Redirect URL              Logo URLService Now: Create an OAuth API endpoint for external clients.Process:1.User can login into the SLACK using email (personal/ offici...

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Resolved! Catalog Item validation for field email address

Hi all,I have a requirement for field validation of email address.I have set the field type as email. The validation works fine when the user doesn't enter a valid email address and clicks submit.However, the requirement is that there should be a on ...

Resolved! Need to filter the records

Hi, Is there any way we can filter out the records in a table where the state change from x to y by the specific  user on a particular date.like in the activity notes of the record the last thing is state change from x to y done by specific user. I n...

suuriya by Tera Contributor
  • 1577 Views
  • 4 replies
  • 1 helpfuls

Resolved! Walk up experience Different number of Technicians setup

Hello,we are trying to setup a walk-up experience module for the first time, and encountered an issue while trying to set up the Walk-up location.Our customer wants to have a different number of Technicians available, depending on time of day (i.e. 2...

PavelP by Mega Sage
  • 1666 Views
  • 6 replies
  • 2 helpfuls

Resolved! Can you display catalog item variables on the service portal?

Hey, everyone! I recently received a request that ultimately requires the customer to interact with variables on a specific catalog item from the customer portal. Is this possible? If so, is it possible to do by individual item and not a broader chan...

Bcrant by Tera Contributor
  • 1755 Views
  • 4 replies
  • 3 helpfuls

Resolved! What's the purpose of "approval group" field in CMDB table?

Hi all,   CMDB table has an field called "Approval Group". In which usecase is this field used? For examle, after someone inserts CI record to CMDB table, the member in "Approval Group" can approve? Or is there any workflow which "Approval Group" is ...