Resolved! Setting priority to high
How to set priority high when , impact and urgency changes to high using client script.
Forum Posts
Get User ID of caller while retriving incidents using REST Explorer
Hi All ,External System is using GET method to get Incidents , changes and Problem from ServiceNow using Task Table , everything Works good , but here the latest requirement was to Show "Created by with user ID" instead user name Example : Abel tuto...
Advance Reference Qualifier depending on other field
Hi All,On the form there are two fieldsone is parent field and one is type field. As type changes to 1 I want parent filed should only show the record with which are type 1 and when type 2 is selected, the parent filed should show type 1 and type 2 r...
Resolved! How to show hidden empty variables on RITM/SCTASK
Hello, I have a Catalog Item which I have some variables that are hidden from the request form as they do not need to be filled out during the request.I want to make these hidden variables, which are empty, to be shown on certain catalog tasks that g...
How to limit the number of records per one REST inbound call
Hi all, I wanted to limit the number of records to limit to 1000 when REST inbound API is called. Can someone help
User's are not receiving scheduled report emails.
User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving emails sometimes and sometimes not. User is having access to re...
Resolved! Create knowledge from incident
Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.
Business Rule changes OOB
After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...
Resolved! need to make assignment group visible to only specific group members only.
Hello All, I want to hide an assignment group for specific groups members (so that they cant assign tickets to my group) or in other words, I want to make an assignment group visible to a specific group members only and not every one other than thos...
Replace string within knowledge article on all places
Hi All, I am trying to replace one string in the knowledge article using the below script, it's not working. Can anyone help me here var count = 0;var ArticleGR = new GlideRecord('kb_knowledge');ArticleGR.setLimit(100);ArticleGR.setWorkflow(false);...
Add Install Status choices to Configuration Item
I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?The intent is to track the following 2 choices: - Connected : installed CI but not yet operational (ex: rac...
Lookup select box variable not populating choices correctly in UI Policy conditions.
Hi All, I have a lookup select box variable "sub_category" that populates choice values based on the request type. These combinations of the request type and sub categories associated with it are available in a custom table to which the lookup select...
How to add Servicenow direct Attachments from URL or Google drive
How to add Servicenow direct Attachments from URL or Google drive?
Resolved! Event is Triggered but the Notification does not being sent
Hi All,I have a notification that supposed to be triggered when an event is being fired.The event is being fired but the notification not.Does anyone know why? Thanks
Change string to HTML in flow designer.
Hi All,I am using Flow designer to create the Request through email.I have created two variables:Short description- Single text lineDescription- HTML.For Short description I have added Subject Line and for Description Body Text. But the value is comi...
