Hi,With "Utah" Upgrade this is the first time we are going to use Employee Center. We have not migrated from Service Portal to Employee center yet. We only have IT Products installed in our instance.1. I want to create additional Menus. 2. Categories...
Hello expetsWe have requirment. We have a field is Due date. If below conditions are met field will be visible. or else Hide. Requirement is Incident should switch back to WIP as soon as the set date/time is reached.Please support to achieve this
Hi,I would like to have less messages of the approval history posted in activities. There is no need to have a message for each approver in a group that was sent an approval request, on can see all approvers in the related list, it is just clutterin...
Hi All, We need to make variables editable based on assignment group on RITM and TASK. there is a client script which is making variables read only on ritm and task table, we need to make variables editable based on assignment group, Please help on t...
I have created a scheduled script that runs periodically for every 14 days However, I see that on 14th day , this script runs 3 times, at the exact same time and creates 3 ritms, I have also referred to this community post https://www.servicenow.com...
In Esc portal , when opening a ticket through my requests, it is redirecting to a different page. We want it to redirect it to the oob page similar to oob instance. How to configure the page redirection in servicenow. Please help with the configurati...
Hi Everyone,I need help to create schedule entries for above daysEaster Monday -The day after Easter (which in turn falls on the first Sunday after the first full moon in springAscension Day -40 days after EasterWhit Monday -the day after Pentecost (...
We have a person that has left the company so we updated our on-call rotation and removed the person. We have one group with one rota and one calendar. When we removed them as a member of the roster, the schedule got removed all their entries. We did...
Hi All I have an on-call rota set up for duty managers and this rota had 6 members in, all with a weekly rotation. One of the members has now left the company, and i want to know how i can change the rotation to not include this person from a particu...
When a ticket is submitted using a record producer, Record producer variables will be Read only on the ticket Form. I want these variables to be editable for the users who are part of the current Assignment Group.Please suggest.
Hi,Is there a way to restrict the OOTB Copy change option to stay on the new change record upon Save.The OOTB behavior redirects to the change record being copied upon click on Copy Change > Save
Hi Team, Requirement is to create tasks when change is created. (Able to achieve this via flow)Change after going to implement state, tasks should be closed or else change cannot be moved to review state.I am not sure on how to modify flow (to wait f...
Hi All, We have ITSM already implemented. Now we are building a custom app related to HR module in same instance in Global scope. We have created our separate portal for HR. Now we are creating service catalog also for HR related activities. But our...
I have one requirement, Planned start date cannot be earlier than current date on release record.I have written the below Onchange client script code, but i am getting the below script error. Please help me on this. function onChange(control, oldValu...
what is retroactive start in sla and give me one example?
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