Resolved! How can i uncancel a change
One of my techs thought he was cancelling an update to a change when in fact he cancelled the change itself. Is there any way to reverse this action?
Forum Posts
Workspace is not visible in the All Workspaces under Workspace Experience
Hi All, I have created a new scope using AES and created workspace for the same. But I'm unable to see the workspace I have created in the "All Workspaces" under "Workspace Experience". Have anyone experienced this?Please let me know how I can fix th...
Resolved! Remove Add to Cart button on Service Portal Order Guide Submission Screen
Hello, I created an order guide that consolidates multiple catalog items. I want to remove the "Add to Cart" button that exists on the checkout page, however for some reason it doesn't seem to be working. What is the best way to do this? I have trie...
Resolved! copy variables to task description
hi ,i have requirement for copy variables to task description.i have workflow for that item Kindly help. Thanks,BK
Resolved! 'Reopen Incident' UI action button not visible on incident form
I want to activate OOB 'Reopen Indicent' UI action. I made it active 'true' and visible on 'form button' but still it is not visible. I want to know when it will be visible on incident form ?
ref_ac_columns within ui pages
Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page? Right now I have a UI page that is referencing the sys_user table, and we want to be able to search by first name, last name, email, and username. Currently searching by f...
External users aren't able to see the exact report as internal users.
Hello, We have an issue within the report count, it differs from from internal user to external user. The reports are created for Case [sn_customerservice_case] table. Following are the two reports of BACKLOG and BUGS -Internal user count : When I i...
Set the variables from GlideappVariablePoolQuestionSet
Hi All, There is a field called "Closed RITM"(it shows only inactive RITM's specific to the catalog), once a RITM is selected here, the variables from the closed RITM needs to be populated as the variable values on the form. For this, I'm using Glide...
Resolved! How to remove "Configure Choices" option for all users
Hi Experts, Can anyone please suggest on how to remove access for "Configure Choices" option for all users on fields like state, approval and stage(all choice fields). All users getting access to "Configure Choices" option, when user right click on c...
Resolved! Issue with Risk Assessment, Conflict Calendar on CR in 'Service operations workspace'
Hi All,Are there any components available to enable 'Risk Assessment, Conflict Calendar' for change request in 'Service operations workspace'?Kindly help me here.
How to add email template in Send email action of flow
Hi Experts, Requirement- There is a OOTB flow and via that flow email is sent out to user, need to add email template to that email.How to add email template in send email action of flow
Preventative Maintenance
How do I set up re-occuring schedules for PM's? I would think this is at the CI level but I cant seem to find it. Basically I want to set up Monthly and Quarterly PM's for several classes of CI's. I would select the CI's that need the PM and have it ...
Slack for ServiceNow Integration
Slack for ServiceNow.Pre-requisites:SLACK: SLACK App Directory Sign-up Redirect URL Logo URLService Now: Create an OAuth API endpoint for external clients.Process:1.User can login into the SLACK using email (personal/ offici...
Resolved! Catalog Item validation for field email address
Hi all,I have a requirement for field validation of email address.I have set the field type as email. The validation works fine when the user doesn't enter a valid email address and clicks submit.However, the requirement is that there should be a on ...
Resolved! Need to filter the records
Hi, Is there any way we can filter out the records in a table where the state change from x to y by the specific user on a particular date.like in the activity notes of the record the last thing is state change from x to y done by specific user. I n...
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