Read ACL is not working for custom role

Samiksha2
Mega Sage

Hi All,

I have created a Read ACL on Task table and added a custom role. It is not working.

Samiksha2_0-1724247785826.png

Please help in this.

Thanks,
Sam

7 REPLIES 7

Hemanth M1
Giga Sage
Giga Sage

Hi @Samiksha2 ,

 

1)Try logout and log back in 

2)Use access analyser to see whats blocking the issue (if available).

 

HemanthM1_0-1724254805591.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @Hemanth M1 ,
I logged out and logged in multiple times but still ACL is not working. I don't have Access Analyzer.

Thanks,
Sam

Hi @Samiksha2 ,

Do you have Table * ACL for this custom role if not create one (table = task and select *)

 

and also refer , how to enable ACL debugging : https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer... 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

I created. Not working.

Samiksha2_0-1724256630640.png